Freight Account Growth Specialist – Customer & Logistics

allenlundcompany; Ogden (UT); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits & wellness

401k with generous match

Employee ownership program

Job summary

Allen Lund Company seeks a dynamic Account Manager to develop and grow profitable volume with existing and newly acquired customers. You’ll leverage freight brokerage knowledge to optimize shipping across dry and refrigerated loads, while delivering exceptional service and building lasting relationships.

You will coordinate bids, ensure accurate load data, and support invoicing and collections processes. This role rewards initiative, teamwork, and a strong customer-first mindset.

Qualifications

• Experience in freight brokerage or customer service is a plus.
• Excellent communication skills, both written and verbal.
• Strong customer service orientation and work ethic.
• Negotiation and problem-solving skills, conflict-resolution mindset.
• Ability to manage time effectively and multitask in a fast-paced environment.
• Highly organized with attention to detail.
• Remain calm and productive under pressure.
• Collaborative team player with strong organizational skills.

Responsibilities

• Develop and grow profitable volume with existing and new customers.
• Coordinate bidding off contracts with value-added services.
• Provide exceptional customer service internally and externally.
• Understand shipping requirements for dry and refrigerated loads; optimize loading patterns.
• Update load information in systems and schedule pickups/deliveries.
• Process invoicing, manage carrier/payment documents and assist with settlements.
• Handle accounts receivable inquiries, run receivables reports, and assist collections.
• Be available for after-hours support when needed.

Skills

Freight brokerage experience

Excellent communication

Customer service orientation

Negotiation skills

Time management

Organized and detail-oriented

Calm under pressure

Team player

Job description

Allen Lund Company seeks a dynamic Account Manager to develop and grow profitable volume with existing and newly acquired customers. You’ll leverage freight brokerage knowledge to optimize shipping across dry and refrigerated loads, while delivering exceptional service and building lasting relationships.

You will coordinate bids, ensure accurate load data, and support invoicing and collections processes. This role rewards initiative, teamwork, and a strong customer-first mindset.