Freight Account Manager: Grow Relationships & Solutions

Allen Lund Company; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits & wellness

401k with generous match

Employee ownership potential

Employee recognition program

Job summary

Allen Lund Company is seeking an Account Manager to develop and increase profitable volume with existing and newly acquired customers. You will cultivate relationships, provide tailored solutions, and support the General Manager and Account Representatives across multiple service modes.

The role focuses on freight brokerage, exceptional customer service, and proactive problem-solving in a fast-paced environment. Equal opportunity employer, with strong growth potential.

Qualifications

• Experience in freight brokerage and customer service is a plus.
• Strong communication and interpersonal skills are essential.
• Proven negotiation and problem-solving abilities are required.

Responsibilities

• Account Growth Dynamo: grow profitable volume with existing and new customers and coordinate bids with value-added services.
• Customer Service Champion: deliver exceptional service and maintain company image through regular reviews.
• Logistics & Loading Wizard: understand dry/refrigerated loading requirements and optimize loading patterns to minimize time and miles.
• System Savvy Operator: update loads in the system, manage profiles, and schedule pickups/deliveries; communicate critical info.
• Financial & Administrative Guru: review bills of lading, resolve discrepancies, and coordinate settlements with carriers.
• Accounts Receivable Ace: manage invoicing, run receivable reports, and assist collections with operations.
• After-Hours Hero: be available after hours to support callers and handle issues outside standard procedures.

Skills

Freight Brokerage

Customer Service

Communication

Negotiation

Time Management

Problem Solving

Job description

Allen Lund Company is seeking an Account Manager to develop and increase profitable volume with existing and newly acquired customers. You will cultivate relationships, provide tailored solutions, and support the General Manager and Account Representatives across multiple service modes.

The role focuses on freight brokerage, exceptional customer service, and proactive problem-solving in a fast-paced environment. Equal opportunity employer, with strong growth potential.