Account Growth Specialist – Logistics & Customer Solutions

Allen Lund Company, Inc.; Richmond (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Benefits & wellness

401k with match

Job summary

Allen Lund Company, Inc. seeks an Account Manager to grow profitable volume with existing and newly acquired customers. You will build strong relationships, understand client businesses, and provide tailored freight solutions across multiple modes.

You will coordinate loads, ensure accuracy in documentation, and deliver exceptional service while collaborating with brokers, carriers, and the accounting team. Join a hands-on, growth-focused environment.

Qualifications

• Experience in Freight Brokerage or customer service is a huge plus.
• Strong communication with internal teams and customers.
• Ability to manage multiple accounts with attention to detail.

Responsibilities

• Develop and increase profitable volume with existing and new customers.
• Coordinate bidding off contract with value-added services and prospective shippers.
• Provide exceptional customer service and conduct regular business reviews with accounts.
• Update active load information in the system and schedule pickups/deliveries.
• Process carrier and third-party invoices and work with carriers for settlements.
• Offer after-hours support and resolve issues per procedures.

Skills

Freight Brokerage

Customer Service

Communication Skills

Negotiation

Time Management

Organizational Skills

Job description

Allen Lund Company, Inc. seeks an Account Manager to grow profitable volume with existing and newly acquired customers. You will build strong relationships, understand client businesses, and provide tailored freight solutions across multiple modes.

You will coordinate loads, ensure accuracy in documentation, and deliver exceptional service while collaborating with brokers, carriers, and the accounting team. Join a hands-on, growth-focused environment.