Freight Account Manager: Growth & Relationships

Allen Lund Company; Richmond (VA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401k with match

Competitive compensation and benefits

Employee ownership program

Job summary

Allen Lund Company is seeking an Account Manager to cultivate and grow profitable volume with existing and new customers in a fast-paced, team-oriented environment. You will coordinate services, coach Account Representatives, and drive solutions across freight modes.

Ideal candidates bring freight brokerage or customer service experience, strong communication and negotiation skills, and a proven ability to manage multiple priorities with accuracy and reliability.

Qualifications

• Experience in Freight Brokerage or customer service is a plus.
• Excellent communication skills, clear and effective.
• Strong customer service orientation and work ethic.
• Ability to process information quickly and make smart decisions on the fly.
• Masterful negotiation and problem-solving skills.
• Excellent time-management and multitasking abilities.
• Highly organized and detail-oriented.

Responsibilities

• Develop and increase profitable volume with existing and newly acquired customers.
• Coordinate bidding off contract with value-added services and prospect for new shippers.
• Provide exceptional internal and external customer service and maintain reliability with customers.
• Update active load information in systems and schedule pickups/deliveries.
• Review documentation and ensure accurate loading, delivery, and invoicing.
• Communicate with carriers and brokers to resolve discrepancies before settlement.
• Handle after-hours inquiries and support management as needed.

Skills

Freight Brokerage

Customer Service

Communication

Negotiation

Time Management

Job description

Allen Lund Company is seeking an Account Manager to cultivate and grow profitable volume with existing and new customers in a fast-paced, team-oriented environment. You will coordinate services, coach Account Representatives, and drive solutions across freight modes.

Ideal candidates bring freight brokerage or customer service experience, strong communication and negotiation skills, and a proven ability to manage multiple priorities with accuracy and reliability.