Logistics Account Manager | Customer Operations

Surge Staffing; Dublin (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

Surge Staffing in Dublin, OH seeks an experienced Account Manager / Customer Operations professional to support key customer accounts in transportation and logistics. You will build relationships, monitor performance, and coordinate transportation solutions to drive service excellence.

You will collaborate with internal teams to optimize bookings, pricing, and service levels while addressing issues and identifying opportunities for growth.

Qualifications

• Excellent communication and professional phone presence.
• Strong problem-solving and decision-making abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Build and maintain strong relationships with key customer accounts.
• Monitor KPI metrics to improve customer satisfaction and operational efficiency.
• Lead customer business reviews covering performance, challenges, opportunities, and long-term goals.
• Identify and pursue new business opportunities with existing and prospective customers.
• Develop transportation and logistics solutions that provide value to customers.
• Partner with internal operations and carrier teams to optimize load bookings, carrier selection, service levels, and costs.
• Maintain customer profiles and participate in RFQs, customer reviews, and meetings.

Skills

Communication

Problem solving

Multitasking

Attention to detail

Leadership

Cross-functional collaboration

Microsoft Office

Customer relationship

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Surge Staffing in Dublin, OH seeks an experienced Account Manager / Customer Operations professional to support key customer accounts in transportation and logistics. You will build relationships, monitor performance, and coordinate transportation solutions to drive service excellence.

You will collaborate with internal teams to optimize bookings, pricing, and service levels while addressing issues and identifying opportunities for growth.