Account Manager

Hub Group; St. Louis (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Hub Group in Saint Louis, MO seeks an experienced operations leader to own a large strategic account. You will drive daily interactions with customer reps, implement continuous improvements, and lead cross-functional teams to meet service goals and growth opportunities.

You will oversee project planning for startups, additions and change programs, coordinate with Sales and CI, and ensure effective use of tools like Salesforce, Excel and Project.

Qualifications

• Minimum 3-5 years in third-party logistics/operations or customer-facing roles.
• Solid understanding of transportation and logistics principles and supply chain behavior.
• Strong leadership, problem-solving and communication skills.

Responsibilities

• Deliver existing services to meet customer expectations
• Seek new business opportunities
• Assist Directors in preparing QRM’s consistent with overall account plan
• Raise concerns related to resources, performance, service levels with management
• Work with sales to identify and progress opportunities within the account
• Support pre-sales activities including demos and assessments
• Oversee project planning for start-ups, additions and change programs
• Resource planning
• Use project reporting tools and share lessons learned with the account team
• Collaborate with Sales and CI on new products, national contracts and strategies
• Utilize MS Access, Excel, Project, PowerPoint and Salesforce.com
• Develop and implement strategic plans and operational goals
• Identify resources required to meet goals
• Provide leadership and set performance expectations

Skills

Leadership

Project management

CRM/Salesforce

Logistics

Strategic planning

Communication

Excel

Access

Stakeholder management

Resource planning

Tools

Salesforce.com

Microsoft Project

Microsoft Excel

Microsoft Access

PowerPoint

Job description

Primary operations owner of a large strategic account. Key member of the account team who is responsible for daily/regular interaction with customer representatives in operations. Develop & implement continuous improvement and other ongoing initiatives with the account. Identify and pursue continuous improvement opportunities by working with CI team. Set priorities and drive action items for account development initiatives. Oversee planning and execution of projects for customer start ups, additions and change programs. Surfaces, monitors, communicates and resolves issues, both internally and with customer.

Essential Job Functions

• Deliver existing services to meet customer expectations
• Seek new business opportunities
• Assist Directors in preparing QRM’s consistent with overall account plan
• Raise any concerns or issues related to resources, financial performance, service levels, etc with account owner/sales or senior management
• Work with sales staff to identify, qualify and progress potential new business opportunities within the account
• Support pre-sales activities including demos, opportunity assessments and discussions with the client’s management team (from field managers to senior executives)
• Oversee planning and execution of projects for customer start-ups, additions and change programs
• Resource planning
• Ensures that appropriate project management methods and reporting tools are used, and lessons learned are captured and recorded to aid account relationship development
• Liaison with balance of account team, i.e., Sales and CI and work together on new products/services, software enhancements, National contracts and business strategies
• Utilize various software packages including Microsoft Access, Excel, Project, PowerPoint and SalesForce.com
• Develop and implement strategic plans and operational goals to meet business/customer needs
• Identify and select resources required to implement goals (people, equipment, etc.)
• Provide leadership, direction and guidance to staff; establish performance goals/expectations and accountabilities for self and staff members

Minimum Qualifications

• 3-5 years work experience in third-party logistics, in operations and/or customer facing role
• Solid understanding of transportation and logistics principles, economics, and supply chain network behavior.
• Keen interest in team oriented approach to managing customers
• Sales, inside sales and/or related experience
• Outstanding leadership abilities including problem solving, interpersonal communications, goal orientation, teaching/coaching, self-discipline and systemic thinking
• Minimum of five years’ experience in leadership/management role
• Excellent communications skills; presentation, interpersonal, verbal and written
• Excellent planning, organizational and time management skills
• Customer service/interaction skills and experience
• Computer Proficiency (Word, Excel, Databases, Internet)
• Problem solving skills; ability to use good business judgment and make good decisions
• Flexibility to adapt to a fast paced and changing environment
• Ability to travel

Job Info

• Job Identification 10157
• Job Category Account Management/Customer Service