Global Ops Key Account Manager: Growth & Solutions

DSV - Global Transport and Logistics; Cleveland (OH); On-site; USD 82,560 - 120,000; Full time

Job summary

DSV - Global Transport and Logistics in Cleveland seeks an Operational Key Account Manager to guide key accounts through shipments, coordinating with clients and internal teams to optimize service and delivery performance.

The role emphasizes relationship building, rate negotiations, onboarding, and driving improvements through data and process excellence. A background in transportation and logistics with strong communication skills is required; a competitive base salary is offered.

Qualifications

• Bachelor's degree in business, logistics, supply chain management, or related field preferred.
• 5+ years of experience in key account management in transportation and logistics preferred.
• Experience with supply chain management, transportation, warehousing, and distribution.

Responsibilities

• Act as primary contact for key accounts.
• Penetrate organization to build relationships at all levels.
• Maintain and grow share of wallet; ensure current rates.
• Lead client onboarding and implementation.
• Oversee day-to-day operational activities and identify risks.
• Monitor performance against KPIs and SLA; conduct reviews.

Skills

Communication

Problem solving

Time management

Teamwork

Logistics knowledge

Microsoft Office

TMS

Education

Bachelor's degree in business/logistics

Master's degree in business/logistics

Tools

TMS

CRM

Job description

DSV - Global Transport and Logistics in Cleveland seeks an Operational Key Account Manager to guide key accounts through shipments, coordinating with clients and internal teams to optimize service and delivery performance.

The role emphasizes relationship building, rate negotiations, onboarding, and driving improvements through data and process excellence. A background in transportation and logistics with strong communication skills is required; a competitive base salary is offered.