Carrier Solutions Specialist: Build Partnerships & Capacity

Surge Staffing; Dublin (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Surge Staffing in Dublin, OH is seeking a Carrier Solutions Representative to build and strengthen the carrier network, coordinate with operations and leadership, and optimize freight capacity.

The ideal candidate is energetic, relationship-focused, and proficient in communication, problem solving, and multitasking in a fast-paced logistics environment, with a strong focus on service and accountability.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• Experience in transportation, logistics, freight, or supply chain is a plus.
• Experience in customer service, sales, account management, recruiting, or negotiation is beneficial.
• Proven ability to communicate effectively and build relationships.

Responsibilities

• Build and maintain strong relationships with carriers within assigned markets.
• Work collaboratively with the team to secure freight 24+ hours in advance.
• Follow established processes to identify and resolve issues quickly and efficiently.
• Manage daily tasks, phone calls, emails, and ongoing communication with carriers and internal teams.
• Utilize established carrier networks to offer available freight.
• Maintain clear, consistent, and professional communication with carriers.
• Recruit and develop qualified carriers to expand the carrier network.
• Support both new and existing carrier relationships.
• Monitor carrier performance and hold carriers accountable to established KPIs.
• Utilize carrier scorecards to evaluate and manage performance.
• Communicate market conditions that may affect capacity, pricing, and service.
• Negotiate and manage carrier contracts, terms, and renewals.
• Collaborate with carriers and internal teams on continuous improvement initiatives.
• Assist with developing and strengthening long-term carrier partnerships.
• Ensure operational responsibilities are properly reviewed and assigned.
• Provide excellent customer service to both carriers and internal partners.
• Handle inbound and outbound calls and emails.
• Perform other duties as assigned.

Skills

Relationship-building

Communication skills

Negotiation

Problem-solving

Time management

Organizational skills

Microsoft Office

Cross-functional collaboration

Teamwork

Customer service

Education

High school diploma or GED

Bachelor's degree preferred

3+ years related experience in lieu of degree

Relevant training/certifications

Job description

Surge Staffing in Dublin, OH is seeking a Carrier Solutions Representative to build and strengthen the carrier network, coordinate with operations and leadership, and optimize freight capacity.

The ideal candidate is energetic, relationship-focused, and proficient in communication, problem solving, and multitasking in a fast-paced logistics environment, with a strong focus on service and accountability.