Logistics Account Executive — Customer Success & Operations

Updike Distribution Logistics, LLC

Phoenix (AZ)

On-site

USD 42,000 - 64,000

Full time

5 days ago

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Benefits offered by this job

Competitive pay

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid Time Off & Holidays

Career Growth & Advancement

Stable & Growing Logistics Org

Job summary

Updike Distribution Logistics, LLC is seeking a proactive Customer Service Coordinator in Phoenix, AZ to serve as the main liaison for assigned customers, manage shipping documentation, upload records, and keep data accurate across systems.

You will collaborate with drivers, warehouse personnel, and management to resolve issues, monitor performance, and pursue opportunities to improve customer experience and operational efficiency while ensuring compliance with procedures.

Qualifications

2+ years of customer service, logistics, transportation, warehouse, or account management experience.
Strong computer skills including Excel, Outlook, Word.

Responsibilities

Serve as the primary contact for assigned customers and build long-term relationships.
Coordinate and process shipping documentation, load receipts, billing information, and related transportation records.
Maintain accurate customer, shipment, and inventory data across systems.
Ensure compliance with customer requirements and company procedures.
Communicate with customers, drivers, warehouse staff, and management to resolve issues and provide updates.
Monitor account performance and identify opportunities to improve customer experience and efficiency.
Investigate and resolve customer concerns promptly and professionally.
Assist with reporting, data entry, and other administrative tasks as needed.
Collaborate with operations to meet service commitments and exceed expectations.