Logistics Coordinator - Arizona

Quicksilver Express Courier; Phoenix (AZ); On-site; USD 26,000 - 37,000; Full time

Job summary

Quicksilver Express Courier in Phoenix, AZ is seeking a full-time Logistics Coordinator to manage driver assignments, routes, and customer communications in a fast-paced environment. You will coordinate 15-20 drivers, ensure DOT compliance, monitor Hours of Service, and use mapping and internal software to optimize deliveries while maintaining high customer service levels.

Applicants should be reliable, a team player, and detail-oriented; a high school diploma or GED is required, and this role

Qualifications

• High school diploma or GED required.
• Strong knowledge of the metro and surrounding areas.
• Transportation Dispatch experience in freight industry.
• Knowledge of applicable transportation regulations and laws.
• Excellent organizational and time management skills.
• Superior communication skills to relay concise information to drivers, customers and office staff.
• Ability to identify errors and implement corrective action in a timely fashion.

Responsibilities

• Understand and use mapping programs and internal applications to assign work to drivers based on location, delivery time frames, vehicle specs and workload.
• Coordinate 15–20+ drivers to complete 50-100+ deliveries per workday; plan routes and adapt to changes.
• Analyze driver and delivery performance and propose alternatives when plans change.
• Maintain compliance with DOT regulations and Hours of Service, including monitoring logs using ELD software.
• Provide accurate and professional customer service and communication with customers and drivers.
• Handle incoming orders via phone, email, or web and provide status updates.
• Troubleshoot and resolve issues for customers and drivers; document issues accurately.

Skills

Transportation Dispatch

DOT Regulations

Time Management

Communication Skills

Education

High School Diploma or GED

Tools

Mapping Software

Internal Applications

ELD Software

Job description

Job DetailsJob Location: Arizona Office - Phoenix, AZ 85035Salary Range: $23.00 - $23.00 Hourly

Quicksilver Express Courier is an on-demand delivery company looking to hire a full time Logistics Coordinator. This is not a call center position.

If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you!

MUST be reliable!

MUST be a team player!

Logistics Coordinator Responsibilities:

• Understand and use mapping programs and internal applications to accurately and efficiently assign work to drivers in multiple types of vehicles, based on location, delivery time frames, vehicle specifications & current workload
• Coordinate multiple (15-20+) drivers simultaneously to complete 50-100+ expedited deliveries per workday; planning pre-determined routes and accommodating route changes as needed
• Continually analyze drivers and deliveries as situations change; provide alternative options for when plan A is disrupted.
• Maintain compliance with all DOT regulations, Hours of Service Guidelines, including monitoring of Drivers Logs using ELD software.
• Provide accurate and professional customer service.
• Incoming order entry via phone, email, or web.
• Outbound calls to customers with delivery status.
• Provide problem resolution for customers and drivers.
• Accurate and complete documentation of any and all issues.
• Coach new drivers as part of their on-the-job training, providing additional instruction and guidance

Requirements

• High school diploma/GED required
• Strong knowledge of the metro and surrounding areas
• Transportation Dispatch experience in freight industry
• Knowledge of applicable transportation regulations and laws
• Excellent organizational and time management skills
• Superior communication skills to quickly relay concise, detailed information to drivers, customers and fellow office team members.
• Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion.
• Background experience in a customer service environment with problem resolution skills