Logistics Account Coordinator: Fast-Paced Growth & Training

Backhaul Direct; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K

PTO

Paid holidays

Job summary

Backhaul Direct is seeking a Logistics Account Coordinator in Indianapolis to join our Customer Operations team. You will coordinate shipments end-to-end, validate load details, and schedule pickups and deliveries while supporting Account Managers.

Ideal candidates have strong customer service skills, attention to detail, and the ability to multitask in a fast-paced logistics environment. Training and growth opportunities are available as part of our 3PL services.

Qualifications

• Bachelor’s degree preferred (business, logistics, supply chain, or related field a plus).
• Previous logistics or transportation experience preferred, but not required—we will train the right candidate.
• Strong customer service and communication skills (verbal, written, and professional).
• Ability to enter data quickly and accurately across multiple systems.
• Detail‑oriented, organized, and able to multitask in a fast‑paced environment.

Responsibilities

• Accurately accept load tenders and build shipments in Backhaul Direct’s Grapevine TMS.
• Accept and validate EDI tenders, ensuring shipment details are correct and complete.
• Schedule pickup and delivery appointments via phone, email, or customer scheduling systems.
• Dispatch and track assigned carriers, providing accurate and timely load information.
• Act as a key communicator between Account Managers, Carrier Sales, customers, and internal teams.
• Assist in negotiating coverage and pricing to ensure loads are covered efficiently.
• Support new account onboarding to ensure customer and internal requirements are met.
• Quickly identify and resolve issues related to scheduling, service failures, delays, shortages, or damages.

Skills

Customer service

Communication

Data entry

Multitasking

Attention to detail

Education

Bachelor’s degree in business/logistics

Job description

Backhaul Direct is seeking a Logistics Account Coordinator in Indianapolis to join our Customer Operations team. You will coordinate shipments end-to-end, validate load details, and schedule pickups and deliveries while supporting Account Managers.

Ideal candidates have strong customer service skills, attention to detail, and the ability to multitask in a fast-paced logistics environment. Training and growth opportunities are available as part of our 3PL services.