Logistics Accounts Coordinator — Customer Success

IEL Integrity Express Logistics; Cincinnati (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

IEL Integrity Express Logistics is looking for a dedicated individual to provide exceptional customer service within the logistics team. The role includes accepting loads, managing accounts, and ensuring accurate data in the Transportation Management System (TMS).

The ideal candidate has at least 2 years of customer service experience and a High School Diploma or GED. Proficient communication, multitasking skills, and readiness to work evenings or weekends are essential.

Qualifications

• Minimum of 2 years of customer service experience.
• Previous experience in logistics operations is preferred.
• Availability to work evenings or weekends as needed.

Responsibilities

• Provide exceptional customer service for all accounts within the team.
• Accept all loads tendered by customers and inform your Team Lead or Manager if a load cannot be accepted.
• Regularly verify in the Transportation Management System (TMS) that all loads are accepted and properly built.
• Monitor and respond to emails in a timely manner.
• Build and maintain strong relationships with primary contacts and other carriers.
• Assist with tracking shipments using 4kites/Macropoint for accounts requiring this service.
• Support dispatch, check‑calling, and load booking as needed.
• Maintain consistent communication with customers to nurture and expand accounts.
• Stay informed about market trends to ensure competitive truck rates.
• Provide updates to customers regarding carrier locations, as well as any potential issues or delays.
• Ensure accurate data entry into the TMS notes section for each load.
• Take initiative in resolving customer issues and concerns, collaborating with team leadership to find effective solutions.
• Manage Accounts Receivable (A/R) for all accounts.
• Ensure correct invoicing and accurate rate management for customers.

Skills

Strong communication

Problem-solving abilities

Multitasking

Attention to detail

Organizational skills

Customer focus

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

IEL Integrity Express Logistics is looking for a dedicated individual to provide exceptional customer service within the logistics team. The role includes accepting loads, managing accounts, and ensuring accurate data in the Transportation Management System (TMS).

The ideal candidate has at least 2 years of customer service experience and a High School Diploma or GED. Proficient communication, multitasking skills, and readiness to work evenings or weekends are essential.