Lodge Front Desk & Guest Services Associate

State of Tennessee; Buchanan (TN); On-site; USD 25,000 - 31,000; Full time

Job summary

State of Tennessee is hiring a Front Desk Associate for a lodge in Buchanan, TN. Under supervision, you will greet guests, manage reservations, check-in/check-out, and assist with accommodations. Knowledge of lodge services and local area will help you ensure guest satisfaction.

The role emphasizes customer service, cash handling, and basic clerical duties in a hospitality setting within a state park environment. Training is provided, and the position supports sales and guest relations.

Qualifications

• Education equivalent to a High School Diploma; substitution of Education for Experience allows one year of customer service experience for each year of education
• Experience in customer service is preferred and may be substituted for formal education
• Duties require courteous guest interaction and basic clerical skills

Responsibilities

• Greet guests and check them in/out at a Tennessee State Park lodge front desk
• Assist guests with reservations, inquiries, and basic accommodations
• Handle guest transactions, payments, and routing of calls
• Maintain knowledge of lodge features, rates, hours, and promotions
• Coordinate with housekeeping and maintenance to resolve issues and ensure guest satisfaction

Skills

Writing

Time Management

Speaking

Social Perceptiveness

Service Orientation

Reading Comprehension

Mathematics

Complex Problem Solving

Active Listening

Education

High School Diploma or equivalent

Tools

Telephone

Computer

Calculator

Cash register

Property Management System

Job description

State of Tennessee is hiring a Front Desk Associate for a lodge in Buchanan, TN. Under supervision, you will greet guests, manage reservations, check-in/check-out, and assist with accommodations. Knowledge of lodge services and local area will help you ensure guest satisfaction.

The role emphasizes customer service, cash handling, and basic clerical duties in a hospitality setting within a state park environment. Training is provided, and the position supports sales and guest relations.