Hotel Front Desk and Guest Experience Specialist

LBA Hospitality; Oak Ridge (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

LBA Hospitality in Oak Ridge, TN seeks a part-time front desk associate to provide friendly guest service and uphold hotel standards. You will respond to guest requests, handle reservations, and promote hotel amenities while supporting front office operations.

The role requires handling guest inquiries, balancing payments, and coordinating with management during events or shifts. A professional, customer-focused attitude is essential.

Qualifications

• Experience in service, sales, telesales or guest relations preferred.
• High school diploma or equivalent.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering future reservations and recommendations.
• Be aware of potential sales leads and report to management.
• Learn and use the PMS system and balance end-of-shift cash/credit cards.

Skills

English proficiency

Customer service

Sales skills

Communication

Problem solving

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

LBA Hospitality in Oak Ridge, TN seeks a part-time front desk associate to provide friendly guest service and uphold hotel standards. You will respond to guest requests, handle reservations, and promote hotel amenities while supporting front office operations.

The role requires handling guest inquiries, balancing payments, and coordinating with management during events or shifts. A professional, customer-focused attitude is essential.