TENNESSEE STATE PARKS (TSP) FRONT DESK ASSOICATE - 09242026-81298

State of Tennessee

Buchanan (TN)

On-site

USD 25,000 - 31,000

Full time

8 days ago

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Job summary

State of Tennessee is hiring a Front Desk Associate for a lodge in Buchanan, TN. Under supervision, you will greet guests, manage reservations, check-in/check-out, and assist with accommodations. Knowledge of lodge services and local area will help you ensure guest satisfaction.

The role emphasizes customer service, cash handling, and basic clerical duties in a hospitality setting within a state park environment. Training is provided, and the position supports sales and guest relations.

Qualifications

Education equivalent to a High School Diploma; substitution of Education for Experience allows one year of customer service experience for each year of education
Experience in customer service is preferred and may be substituted for formal education
Duties require courteous guest interaction and basic clerical skills

Responsibilities

Greet guests and check them in/out at a Tennessee State Park lodge front desk
Assist guests with reservations, inquiries, and basic accommodations
Handle guest transactions, payments, and routing of calls
Maintain knowledge of lodge features, rates, hours, and promotions
Coordinate with housekeeping and maintenance to resolve issues and ensure guest satisfaction

Skills

Writing

Time Management

Speaking

Social Perceptiveness

Service Orientation

Reading Comprehension

Mathematics

Complex Problem Solving

Active Listening

Education

High School Diploma or equivalent

Tools

Telephone

Computer

Calculator

Cash register

Property Management System

Job description

State of Tennessee Job Information

Opening Date/Time 09/24/2026 12:00AM Central Time

Job Information

State of Tennessee Job Information

Opening Date/Time 09/24/2026 12:00AM Central Time
Closing Date/Time 10/07/2026 11:59PM Central Time
Salary (Monthly) $2,349.00
Salary (Annually) $28,188.00
Job Type Full-Time
City, State Location Buchanan, TN
Department Environment and Conservation

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF ENVIRONMENT & CONSERVATION, HENRY COUNTY

For More Information, Visit The Link Below

https://www.tn.gov/content/dam/tn/environment/job-announcements-/preferred-service/00116385_tsp_front_desk_assoc_plsp_tdec-job-opp_ps_ua.pdf

Qualifications

Education and Experience:

Education equivalent to a High School Diploma

Substitution of Education for Experience:

One year of customer service experience may be substituted for the required education on a year-for-year basis

Examination Method:

Education and Experience,100%, for Preferred Service positions.

Overview

Summary:

Under immediate supervision, is responsible for greeting guests, arranging reservations for guests, assisting guests in obtaining accommodations, acting as an information agent and performing routine administrative duties.

Distinguishing Features:

This classification is responsible for checking guests in and out of the Lodge, ensuring proper room and miscellaneous postings, making reservations, securing credit, answering questions, answering telephones, supporting night audit, providing maximum levels of guest service and other duties as necessary to promote a positive guest experience.

Responsibilities

Provides customer service to guests by operating a front desk in a Tennessee State Park by performing the following duties: Confirm and manage guest reservations, greets guests, assigns rooms, track room availability and occupancy, managing and routing inbound calls, and other customer service responsibilities as needed.
Works with the Sales department to maximize revenue.
Responsible for administering the Lodge retail area during shifts, including stocking inventory, managing guest transactions, and visually observing the retail sales area to prevent theft.
Maintains a complete knowledge of Tennessee State Park and Lodge features/services, hours of operations, room rates, special packages and promotions, local area knowledge, daily house count and expected arrivals/departures, and schedules daily group activities.
Utilizes yield management effectively and within TDEC policies.
Identify payment methods, post charges, and collect payments for services and products purchased by guests to ensure all bills are settled before checkout.
Coordinates with housekeeping and maintenance staff to resolve any reported issues to ensure guest satisfaction. Communicate with housekeeping to identify vacated rooms ready for cleaning.
Ensure all accounts are current and comply with standards established by the Tennessee State Park policy and front office supervisor.

Competencies (KSA's)