Lockbox Transactions Manager I - Evening Shift

JPMorgan Chase & Co.; Fort Worth (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Texas (Dallas area) seeks a Transactions Manager I to lead a front line team in the Dallas Lockbox operations. You will manage daily goals, performance, and adherence to bank guidelines while communicating clearly across the organization.

Responsibilities include supervising shifts, resolving production issues, and ensuring efficiency with strong leadership and MS Office skills. The role offers a 2:00pm–10:30pm schedule with a 10% shift differential.

Qualifications

• Minimum 3 years' management/leadership experience.
• Advanced experience with MS Office, including Outlook, Word, Excel, Access, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong leadership attributes: planning, organization, motivation, problem solving, and interpersonal skills.
• Ability to understand end-to-end process flow and downstream impacts when making decisions.
• Ability to lead and connect with staff and direct reports.
• Ability to coordinate and organize work while meeting multiple deadlines.
• Demonstrated ability to multi-task and balance numerous activities.

Responsibilities

• Lead a team of full and part-time front line employees.
• Establish daily production goals based on productivity targets, budget, and resources; monitor output and manage personnel to meet throughput goals.
• Oversee shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality.
• Escalate personnel, facility, technology, or process concerns in a timely and appropriate manner.
• Ensure adherence to customer and bank guidelines, policies, procedures related to operations, internal audit and security, required training, and general management practices.
• Communicate clearly with staff; translate complex information into simple messages tailored to the audience.
• Track team performance and implement action plans to improve performance and quality.

Skills

Leadership

Communication

Process Improvement

Project Management

Time Management

Data literacy

Team leadership

End-to-end flow

Tools

MS Office Suite

Job description

JPMorgan Chase & Co. in Texas (Dallas area) seeks a Transactions Manager I to lead a front line team in the Dallas Lockbox operations. You will manage daily goals, performance, and adherence to bank guidelines while communicating clearly across the organization.

Responsibilities include supervising shifts, resolving production issues, and ensuring efficiency with strong leadership and MS Office skills. The role offers a 2:00pm–10:30pm schedule with a 10% shift differential.