Transactions Manager I - Receivables Operations

JPMorgan Chase & Co.; Fort Worth (TX); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. in Texas (Dallas area) seeks a Transactions Manager I to lead a front line team in the Dallas Lockbox operations. You will manage daily goals, performance, and adherence to bank guidelines while communicating clearly across the organization.

Responsibilities include supervising shifts, resolving production issues, and ensuring efficiency with strong leadership and MS Office skills. The role offers a 2:00pm–10:30pm schedule with a 10% shift differential.

Qualifikationen

• Minimum 3 years' management/leadership experience.
• Advanced experience with MS Office, including Outlook, Word, Excel, Access, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong leadership attributes: planning, organization, motivation, problem solving, and interpersonal skills.
• Ability to understand end-to-end process flow and downstream impacts when making decisions.
• Ability to lead and connect with staff and direct reports.
• Ability to coordinate and organize work while meeting multiple deadlines.
• Demonstrated ability to multi-task and balance numerous activities.

Aufgaben

• Lead a team of full and part-time front line employees.
• Establish daily production goals based on productivity targets, budget, and resources; monitor output and manage personnel to meet throughput goals.
• Oversee shift operations, including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality.
• Escalate personnel, facility, technology, or process concerns in a timely and appropriate manner.
• Ensure adherence to customer and bank guidelines, policies, procedures related to operations, internal audit and security, required training, and general management practices.
• Communicate clearly with staff; translate complex information into simple messages tailored to the audience.
• Track team performance and implement action plans to improve performance and quality.

Kenntnisse

Leadership

Communication

Process Improvement

Project Management

Time Management

Data literacy

Team leadership

End-to-end flow

Tools

MS Office Suite

Jobbeschreibung

As a Transactions Manager I in the Dallas Lockbox department you will accept traditional paper-based payments and invoices/forms from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable or back end process updating. Our strategic focus is to deliver an extraordinary level of service and quality to our customers while leveraging the firm’s operations and technology infrastructure.

Job responsibilities

• Lead a team of full and part-time front line employees.
• Establish daily production goals based on productivity targets, budget, and resources. Responsible for monitoring team’s output and managing assigned personnel to ensure all throughput goals are achieved
• Be responsible for shift operations,including personnel management, process delays, breakdowns, and resolving problems or obstacles to production and/or quality
• Must be able to demonstrate sound leadership judgement; escalate any personnel, facility, technology, or process concerns timely and appropriately
• Ensuring that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, required training curriculum, and general management practices
• Responsible for ensuring team is well communicated to both verbal and written; provide strategic firm wide communications down to individual information, must possess an ability to take complex information and break it down into simple messages, tailor messages based on audience
• Responsible for tracking team performance and implementing action plans that manage improved performance and high quality

Required qualifications, skills and capabilities

• Minimum 3years' management/leadership experience
• Advanced experience with MS Office, including Outlook, Word, Excel, Access, and PowerPoint
• Must possess exceptional written and verbal communication skills
• Display core leadership attributes: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills are essential
• Ability to understand end to end process flow, consider downstream impacts when making decisions
• Ability to lead, direct, connect with, and be accessible for staff and direct reports
• Ability to coordinate and organize work while meeting and handling multiple deadline processes
• Demonstrated ability to multi-task and balance numerous activities simultaneously
• Results oriented, not satisfied with status quo, always looking to improve process, productivity, culture, and cost

Work schedule

Monday - Friday - Tuesday 2:00pm - 10:30pm

Shift differential

10%

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.