Team Lead, Transactions – 1st Shift

Aumni; South Burlington (VT); On-site; USD 70,000 - 90,000; Full time

Job summary

JPMorganChase in the United States is seeking a Transactions Supervisor to lead a team responsible for daily processing of document transactions and extraction of checks and remittances. You will drive accuracy and productivity through coaching, performance management, and collaborative leadership.

You will apply basic knowledge of AI and automation to improve transaction processes and customer experience, while developing leadership talent within the team.

Qualifications

• Experience leading front-line teams to meet production and quality goals.
• Ability to plan, organize, and delegate work with competing priorities.
• Understanding of AI and automation to optimize processes.

Responsibilities

• Supervise and coach a team of transaction specialists to ensure efficient processing and accurate extraction of checks and remittances.
• Oversee remittance processing, set daily goals, delegate work, and evaluate performance to maximize productivity and quality.
• Resolve issues and foster a collaborative, engaged team environment.
• Review data to identify procedural issues and assist junior members.
• Lead projects to enhance operations and customer experience using AI/automation knowledge.
• Mentor team members to develop leadership and operational talent for future success.

Skills

Leadership

Coaching

Team management

Process improvement

Quality assurance

Problem solving

Communication

Tools

AI/Automation

Data analysis

Job description

JPMorganChase in the United States is seeking a Transactions Supervisor to lead a team responsible for daily processing of document transactions and extraction of checks and remittances. You will drive accuracy and productivity through coaching, performance management, and collaborative leadership.

You will apply basic knowledge of AI and automation to improve transaction processes and customer experience, while developing leadership talent within the team.