Lockbox Payments Processing Specialist

First Merchants Brand; Daleville (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

HSA/FSA

Paid time off

Paid holidays

Tuition reimbursement

Additional benefits

Job summary

First Merchants Bank is seeking a Lockbox Specialist to join our team. This role will handle, process, and balance all lockbox payments for business clients, ensuring accurate data entry and timely settlement.

Responsibilities include backing up the Team Lead, resolving processing errors with vendors and clients, scanning mail, preparing transactions, balancing batches, and transmitting files while meeting service level agreements.

Qualifications

• High school diploma or GED required.
• Minimum of two years operations, processing, or related experience.

Responsibilities

• Serve as backup to the Team Lead.
• Communicate and assist with resolving processing errors with vendors, internal customers, and/or clients.
• Prepare Lockbox transactions for processing by following defined procedures.
• Scan mail and lockbox payments into processing equipment.
• Complete queues of work in lockbox application, including data keying and balancing.
• Review batches of work for accuracy prior to transmission.
• Build, verify, and transmit files.
• Escalate issues to Team Lead and Management as needed.
• Collaborate with vendors and internal teams on testing of new clients.
• Ensure timely completion of work per service level agreements.
• Assist the Items Processing team with production work.

Skills

Lockbox processing

Data entry

Problem resolution

Education

High school diploma or GED

Job description

First Merchants Bank is seeking a Lockbox Specialist to join our team. This role will handle, process, and balance all lockbox payments for business clients, ensuring accurate data entry and timely settlement.

Responsibilities include backing up the Team Lead, resolving processing errors with vendors and clients, scanning mail, preparing transactions, balancing batches, and transmitting files while meeting service level agreements.