Lock Box Specialist

ApTask; Cincinnati (OH); On-site; USD 24,796; Full time

Benefits offered by this job

Subsidized insurance coverage

Job summary

A prominent financial institution is seeking a Lock Box Specialist in Cincinnati, OH. This role involves executing defined operational procedures and assisting in customer service inquiries. The ideal candidate has a High School Diploma and strong analytical and communication skills, along with 0-1 years of office experience. This is a temporary contract position for 3 months that pays $18 per hour. The role requires standing for extended periods and handling customer-related tasks with attention to detail.

Qualifications

• 0-1 years experience with general office or business skills.
• Good judgment and decision-making ability.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Execute defined parameters and assist with operational tasks.
• Process customer service inquiries and handle billing requests.
• Follow explicit instructions for routine tasks.

Skills

Customer service skills

Communication skills

Analytical skills

Team collaboration

Attention to detail

Education

High School Diploma or GED

College degree

Tools

Microsoft Office

Job description

Client: The Client is a prominent financial institution, offering diverse services and exceptional customer care, providing comprehensive banking solutions to personal, business, wealth, and investment clients.

Title: Lock Box Specialist

Location: Cincinnati, OH (onsite)

Duration: 3 Months (contract to hire)

Payrate: $18 per hour on W2

Job Description

• Primary focus on execution within defined parameters with potential expansion based on development.
• Responsible for routine operational and administrative work with little discretion or decision‑making.
• Administer defined procedures, analyses, tasks, and report preparation following explicit instructions.
• Assist in reviewing or ensuring proper documentation or procedures for basic activities.
• Engage in tasks covering credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance.
• Perform basic routine billing inquiries, service requests, suggestions and complaints from customers.
• Complete work by following a clear defined procedure.
• Other duties as assigned.
• Physical requirements: stand 8+ hours, operate transport machines, stand, twist, bend, squat, lift up to 20 pounds, key data.

Qualifications

• 0-1 years experience with general office or business skills.
• High School Diploma or GED; college degree preferred.
• Works well in a team environment.
• Open minded and adaptable to new ideas.
• Excellent customer service skills.
• Proven verbal/written communication and interpersonal skills.
• Good judgment and decision‑making ability.
• Ability to work under pressure and meet deadlines.
• Analytical, research and problem‑resolution skills.
• Proficient in 10‑Key with speed and accuracy.
• Comfortable navigating multiple computer systems.
• Proficient in Microsoft Office applications.
• Basic understanding of accounting principles.
• Basic knowledge of banking policies, procedures, and regulations.
• Basic understanding of loan documentation.
• Ability to handle monetary/processing functions independently.
• Basic knowledge of multiple payment delivery channels; OLDS, Lockbox, ACH, wires.
• Perform maintenance functions.
• Handle high transaction volumes accurately.
• Meet production goals.
• Handle customer service inquiries and diffuse difficult situations independently.
• Exceptional attention to detail.

Benefits: Non‑benefitted (other than required by state or federal law). This position does not include paid time‑off benefits. ApTask offers subsidized insurance coverage to employees.

EEO Statement: We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, disability, or any other legally protected status.