Loan Operations Specialist

First Merchants Corporation; Daleville (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Base Pay PLUS Bonuses

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Loan Servicing Associate to join our team to handle back-office loan operations with accuracy and regulatory compliance. You will respond to customer inquiries, guide loan processes, and resolve transactions affecting payments, escrows, and file documentation.

The role emphasizes reliability, willingness to learn multiple tasks, and maintaining meticulous loan files in a fast-paced environment.

Qualifications

• High school diploma or GED is required.
• Six months of financial service, customer service, or related processing experience is required.
• Physical ability to lift up to 50 lbs; extended sitting up to 3 hours.

Responsibilities

• Respond to customer phone and email inquiries in a professional, thorough, accurate and timely manner.
• Provide guidance related to established loan processes and procedures.
• Research questionable / incorrect transactions to complete resolution and minimize customer impact.
• Process loan transactions for payments, payoffs, exceptions, reversals, escrows, and corrections.
• Maintain Core processing system as needed.
• Produce and validate checks requested daily of loan operations.
• Prepare and submit accurate documentation for lien perfection / release for filing and follow up as needed.
• Maintain contents of physical files in the file room for all loans.

Skills

Customer service

Financial services

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

First Merchants Bank is seeking a Loan Servicing Associate to join our team to handle back-office loan operations with accuracy and regulatory compliance. You will respond to customer inquiries, guide loan processes, and resolve transactions affecting payments, escrows, and file documentation.

The role emphasizes reliability, willingness to learn multiple tasks, and maintaining meticulous loan files in a fast-paced environment.