Lockbox Specialist

First Merchants Corporation; Daleville (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Lockbox Specialist to join our team in Indiana. This role handles, processes, and balances lockbox payments for business clients, ensuring accuracy and timely settlement.

The ideal candidate has a high school diploma and at least two years of operations or processing experience, with strong attention to detail and the ability to work with vendors and internal teams to resolve issues.

Qualifications

• High school diploma or GED.
• Minimum of two years operations, processing, or related experience.

Responsibilities

• Handle, process, and balance lockbox payments for business clients.
• Serve as backup to Team Lead when necessary.
• Resolve processing errors with vendors, internal customers, and clients.
• Prepare lockbox transactions and scan mail into processing equipment.
• Complete queues of work in lockbox application, including data keying, balancing, name verification, and exception handling.
• Review batches for accuracy prior to transmission and build/verify/transmit files.
• Escalate issues to Team Lead and Management as needed.
• Collaborate with vendors and internal teams on testing new clients.
• Ensure all work is completed on time based on SLAs.
• Assist Items Processing team with production work.

Education

High school diploma or GED

Job description

First Merchants Bank is seeking a Lockbox Specialist to join our team! This position will handle, process, and balance all lockbox payments for business clients.

As part of this role you will:

• Serve as backup to the Team Lead, when necessary.
• Communicate and assist with resolving processing errors with vendors, internal customers, and/or clients.
• Prepare Lockbox transactions for processing by following defined procedures.
• Scan mail and lockbox payments into processing equipment.
• Complete queues of work in lockbox application, including but not limited to: data keying, balancing, name verification, exception handling, etc.
• Review batches of work for accuracy prior to transmission.
• Build, verify, and transmit files.
• Communicate to Team Lead and Management any issues that need escalating.
• Collaborate with vendors, internal departments, and Team Lead on testing of new clients.
• Ensure all work as assigned is completed on time, based on service level agreements.
• Assist the Items Processing team with production work (data entry, processing, etc.).

To be successful in this position, we require the following:

• High school diploma or equivalent (GED).
• A minimum of two (2) years operations, processing, or related experience.

First Merchants offers the following:

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.