Lockbox Specialist

First Merchants Brand; Daleville (VA); In loco; USD 42.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental and Vision Insurance

401k

HSA/FSA

Paid time off

Paid holidays

Tuition reimbursement

Additional benefits

Descrizione del lavoro

First Merchants Bank is seeking a Lockbox Specialist to join our team. This role will handle, process, and balance all lockbox payments for business clients, ensuring accurate data entry and timely settlement.

Responsibilities include backing up the Team Lead, resolving processing errors with vendors and clients, scanning mail, preparing transactions, balancing batches, and transmitting files while meeting service level agreements.

Competenze

• High school diploma or GED required.
• Minimum of two years operations, processing, or related experience.

Mansioni

• Serve as backup to the Team Lead.
• Communicate and assist with resolving processing errors with vendors, internal customers, and/or clients.
• Prepare Lockbox transactions for processing by following defined procedures.
• Scan mail and lockbox payments into processing equipment.
• Complete queues of work in lockbox application, including data keying and balancing.
• Review batches of work for accuracy prior to transmission.
• Build, verify, and transmit files.
• Escalate issues to Team Lead and Management as needed.
• Collaborate with vendors and internal teams on testing of new clients.
• Ensure timely completion of work per service level agreements.
• Assist the Items Processing team with production work.

Conoscenze

Lockbox processing

Data entry

Problem resolution

Formazione

High school diploma or GED

Descrizione del lavoro

Description

First Merchants Bank is seeking a Lockbox Specialist to join ourteam! This position will handle, process, and balance all lockbox payments for business clients.

As part of this role you will:

• Serve as backup to the Team Lead, when necessary.
• Communicate and assist with resolving processing errors with vendors, internal customers, and/or clients.
• Prepare Lockbox transactions for processing by following defined procedures.
• Scan mail and lockbox payments into processing equipment.
• Complete queues of work in lockbox application, including but not limited to: data keying, balancing, name verification, exception handling, etc.
• Review batches of work for accuracy prior to transmission.
• Build, verify, and transmit files.
• Communicate to Team Lead and Management any issues that need escalating.
• Collaborate with vendors, internal departments, and Team Lead on testing of new clients.
• Ensure all work as assigned is completed on time, based on service level agreements.
• Assist the Items Processing team with production work (data entry, processing, etc.).

To be successful in this position, we require the following:

• High school diploma or equivalent (GED).
• A minimum of two (2) years operations, processing, or related experience.

First Merchants offers the following:

• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.