Lockbox Operations Leader | Coach & Optimize Team

U.S. Bank; St. Paul (AK); Sur place; USD 71 000 - 84 000; Plein temps

Avantages offerts par ce poste

Healthcare (medical, dental, vision)

401(k) retirement plan

Paid vacation

Paid holidays

Adoption assistance

Disability insurance

Life insurance

Sick leave

Résumé du poste

U.S. Bank is seeking an Operations Manager to lead a team within the National Lockbox operation, overseeing about 10 employees in a fast-paced, client-focused environment.

The role blends people leadership with process improvement to meet SLAs and drive continuous improvement. The ideal candidate brings ethical leadership, coaching skills, and the ability to balance employee development with operational objectives.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 3+ years of relevant experience.
• Experience leading a team of 10+ employees.

Responsabilités

• Oversee daily lockbox operations and meet SLAs.
• Lead, coach, and develop a team of about 10 employees.
• Conduct regular performance discussions and address issues.
• Monitor workflow, productivity, and quality metrics.
• Partner with internal business lines to resolve client issues.

Connaissances

People leadership

Operations management

Project management

Customer relations

Communication

Process improvement

Conflict resolution

Formation

Bachelor’s degree or equivalent

Description du poste

U.S. Bank is seeking an Operations Manager to lead a team within the National Lockbox operation, overseeing about 10 employees in a fast-paced, client-focused environment.

The role blends people leadership with process improvement to meet SLAs and drive continuous improvement. The ideal candidate brings ethical leadership, coaching skills, and the ability to balance employee development with operational objectives.