Lockbox Operations Team Lead (Onsite)

Fulton Financial; Lancaster (Lancaster County); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical plans with prescription drug

401(k) with employer match

Paid time off and holidays

Job summary

Fulton Bank in East Petersburg, PA is seeking a Lockbox Team Leader to coordinate morning prep, oversee daily processing, and provide frontline support to a busy lockbox department.

You will train staff, manage workflow, monitor performance, and serve as technical resource for lockbox applications like OPEX, TMS, Ceresoft, CertainScan, Nautilus, Signature and Aperio, with opportunities to advance and contribute to customer satisfaction.

Qualifications

• High School Diploma or equivalent.
• 2 or more years Banking operations, preferably in a high volume payment processing capacity.
• 1 or more years of supervisory experience (Preferred)

Responsibilities

• Coordinate morning preparation duties with the staff, perform quality assurance of inbound mail, and liaise with Post Office for missed mail.
• Provide training, product updates, and onboarding for Lockbox staff and customers.
• Serve as technical resource for lockbox applications and software systems; troubleshoot equipment and software issues.
• In Supervisor’s absence, manage payroll data, inventory, and month-end reconciliations.

Education

High School Diploma or equivalent

Banking operations experience

Supervisory experience

Tools

OPEX

TMS processing software

Ceresoft processing software

CertainScan scanning software

Nautilus

Signature

Aperio

Job description

Fulton Bank in East Petersburg, PA is seeking a Lockbox Team Leader to coordinate morning prep, oversee daily processing, and provide frontline support to a busy lockbox department.

You will train staff, manage workflow, monitor performance, and serve as technical resource for lockbox applications like OPEX, TMS, Ceresoft, CertainScan, Nautilus, Signature and Aperio, with opportunities to advance and contribute to customer satisfaction.