Operations Manager - Lockbox

US Bank; Saint Paul (MN); Sur place; USD 85 000 - 110 000; Plein temps

Résumé du poste

U.S. Bank is seeking an Operations Manager to lead a team in the National Lockbox operation. The role emphasizes people leadership, operational oversight, process improvement, and client service to ensure excellence and SLA compliance.

The ideal candidate will coach employees, solve complex problems, and drive continuous improvement while balancing development, efficiency, and business goals.

Qualifications

• Experience leading a team in a fast-paced financial operations environment.
• Strong problem-solving and communication skills.
• Ability to analyze data and drive improvements.

Responsabilités

• Oversee daily lockbox operations and ensure SLAs are met.
• Lead and coach a team of ~10 operations employees.
• Conduct regular one-on-one meetings and performance discussions.
• Address employee concerns and conflicts professionally.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Learn all operational functions and provide hands-on support when needed.
• Monitor workflow, productivity, quality, and metrics.
• Manage multiple priorities in a dynamic environment.
• Serve as escalation point for operational and client-related concerns.
• Partner with internal business lines to resolve client issues.
• Investigate complex processing issues and exceptions.
• Analyze data to identify root causes and implement resolutions.

Connaissances

People leadership

Coaching

Process improvement

Client service

Description du poste

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

We are seeking an Operations Manager. The Operations Manager is responsible for leading a team within the National Lockbox operation, overseeing approximately 10 employees in a fast-paced, client-focused environment. This role combines people leadership, operational oversight, process improvement, and client service support to ensure operational excellence and adherence to service level agreements (SLAs).

An ideal candidate is an ethical, collaborative leader who enjoys coaching employees, solving complex problems, and driving continuous improvement initiatives. This individual will foster a positive team culture while balancing employee development, operational efficiency, and business objectives.

Key Responsibilities

• Oversee daily lockbox operations and ensure service level agreements are consistently met.
• Lead, coach, and develop a team of approximately 10 operations employees.
• Conduct regular one-on-one meetings and performance discussions.
• Address employee concerns and conflicts in a professional and constructive manner.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Learn all operational functions within the department and provide hands-on support when needed.
• Monitor workflow, productivity, quality, and operational performance metrics.
• Manage multiple priorities in a dynamic environment where unforeseen issues frequently arise.
• Serve as an escalation point for operational and client-related concerns.
• Partner with internal business lines to resolve client issues and operational challenges.
• Investigate complex processing issues, transmission failures, and exception items.
• Analyze operational data to identify root causes and implement appropriate resolutions.