Wholesale Lockbox Operations Leader

Commerce Bank; Kansas City (MO); In loco; USD 73.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Paid personal time

Career development

Education assistance

Descrizione del lavoro

Commerce Bank in Kansas City, MO, seeks a Manager, Wholesale Lockbox to lead processing operations and a team, ensuring timely, accurate workflow and adherence to deadlines and customer commitments.

This role requires strong leadership, KPI/SLAs management, coaching talent, and cross-functional collaboration, with responsibilities from hiring to budget support and process improvements.

Competenze

• Bachelor’s degree in business administration preferred or equivalent combination of education and experience.
• 6+ years experience in high-volume processing/production work environment.
• 3+ years management experience.

Mansioni

• Establish and monitor service levels, staffing, and workflows to meet customer agreements and deadlines.
• Lead and mentor the team, implementing department strategy and providing coaching.
• Handle hiring, evaluations, and disciplinary actions as required.
• Communicate decisions and priorities to team members clearly and promptly.
• Support tours, demonstrations, and discussions representing Wholesale Lockbox professionally.
• Manage workflow, resources, and budget to meet service commitments and efficiency goals.

Conoscenze

High-volume processing

Leadership

KPIs/SLAs management

Coaching & mentoring

Strategic staffing

Communication

Problem solving

MS Office

Formazione

Bachelor’s degree in business administration

Strumenti

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Descrizione del lavoro

Commerce Bank in Kansas City, MO, seeks a Manager, Wholesale Lockbox to lead processing operations and a team, ensuring timely, accurate workflow and adherence to deadlines and customer commitments.

This role requires strong leadership, KPI/SLAs management, coaching talent, and cross-functional collaboration, with responsibilities from hiring to budget support and process improvements.