Lockbox Operations Team Leader

Fulton Bank, N.A.; East Petersburg (Lancaster County); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical plans

401(k) match

Paid time off & holidays

Educational assistance

Job summary

Fulton Bank, N.A. is seeking a Lockbox Team Leader to oversee the daily operations of the Lockbox Department from our East Petersburg, PA location.

This onsite role requires coordinating workflows, supporting the supervisor in their absence, and assisting with customer account processing during peak workloads. The candidate will provide expert knowledge on lockbox applications and equipment, train staff, and ensure timely processing of image cash letters and time-sensitive materials.

Qualifications

• High School Diploma or equivalent (Required).
• 2+ years Banking operations, preferably in a high volume payment processing capacity (Required).
• 1+ years of supervisory experience (Preferred).

Responsibilities

• Coordinate morning preparation duties and quality assure inbound mail.
• Partner with Courier Services to arrange pickups/deliveries and keep customers informed.
• Monitor daily workflow, adjust staffing, and report productivity metrics.

Skills

Supervisory experience

Banking operations

High volume payments

Education

High School Diploma

Tools

OPEX equipment

TMS processing software

Ceresoft processing software

CertainScan scanning software

Nautilus

Signature

Aperio

Job description

Fulton Bank, N.A. is seeking a Lockbox Team Leader to oversee the daily operations of the Lockbox Department from our East Petersburg, PA location.

This onsite role requires coordinating workflows, supporting the supervisor in their absence, and assisting with customer account processing during peak workloads. The candidate will provide expert knowledge on lockbox applications and equipment, train staff, and ensure timely processing of image cash letters and time-sensitive materials.