Lockbox Operations & Client Services Lead

SPS North America Inc.; Pittsburgh (Allegheny County); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Job summary

SPS North America Inc. is seeking a Client Service Manager (Lockbox) to oversee on-site lockbox processing, lead teams, and serve as the primary client contact. This role focuses on delivering exceptional service, improving processes, and ensuring contractual compliance.

The position requires 5+ years in operations management, strong leadership, and a proven ability to drive change. Travel up to 25% is expected as part of the role.

Qualifications

• 5+ years of experience in operations management and client relationship management.
• Experience leading teams of 5–10 employees or more.
• Strong computer skills and business acumen.
• Experience in a service-driven or facilities management environment is preferred.
• High School Diploma or equivalent required.

Responsibilities

• Lead and manage daily lockbox processing activities.
• Achieve contractual business results.
• Tracking programs to monitor departmental goals and provide trend analysis to management.
• Ensure adherence to company quality standards and continuous improvement initiatives.
• Hold weekly team meetings/Huddles.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Succession planning is critical to success.
• Lead by example.
• Responsible for evaluating and improving employee performance to foster a high-performing team.
• Manage individual and departmental goals.
• Provides coaching and development to supervisors and their team members.
• Holding the group accountable to operations goals.
• Ensures that required system performance, turnaround time, and service levels are achieved.
• Act as an escalation point for the Client Service team.

Skills

Operations management

Client relationship management

Team leadership

Strong computer skills

Service-driven mindset

Education

High School Diploma or equivalent

Job description

SPS North America Inc. is seeking a Client Service Manager (Lockbox) to oversee on-site lockbox processing, lead teams, and serve as the primary client contact. This role focuses on delivering exceptional service, improving processes, and ensuring contractual compliance.

The position requires 5+ years in operations management, strong leadership, and a proven ability to drive change. Travel up to 25% is expected as part of the role.