Lockbox Operations Manager - Client Success & Improvement

SPS; Pittsburgh (Allegheny County); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognition programs

Paid Time Off

Bonuses

Comprehensive benefits

Job summary

SPS is seeking a Client Service Manager (Lockbox) to oversee on-site lockbox processing, lead teams, and serve as the primary client contact in Pittsburgh. The role emphasizes achieving contractual results, driving continuous improvement, and maintaining strong client and vendor relationships.

The position requires a high school diploma and 5+ years in operations and client management, with local travel up to 25% as needed. The expected pay range is $80,000–$90,000 USD per year.

Qualifications

• 5+ years of experience in operations management and client relationship management.
• Previous experience leading teams of 5-10 employees or more.
• Strong computer skills and business acumen.
• Experience in a service-driven or facilities management environment is preferred.

Responsibilities

• Lead and manage daily lockbox processing activities.
• Responsible for achieving contractual business results.
• Provide leadership over daily production results.
• Tracking programs to monitor departmental goals and provide trend analysis to management.
• Ensure adherence to company quality standards and continuous improvement initiatives.
• Hold weekly team meetings/Huddles.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Succession planning is critical to success.
• Lead by example.
• Evaluate and improve employee performance to foster a high‑performing team.
• Manage individual and departmental goals.
• Provide coaching and development to supervisors and their team members.
• Hold the group accountable to operations goals.
• Ensures that required system performance, turnaround time, and service levels are achieved.
• Act as an escalation point for the Client Service team.
• Maintains/updates comprehensive process documentation to support operational transparency and consistency.
• Handle incident reporting, including root cause analysis, to ensure timely and effective resolution of issues.
• Conduct regression testing to ensure system stability post-change.

Skills

Leadership

Operations management

Client relationship management

Team coordination

Problem solving

Education

High School Diploma or equivalent

Job description

SPS is seeking a Client Service Manager (Lockbox) to oversee on-site lockbox processing, lead teams, and serve as the primary client contact in Pittsburgh. The role emphasizes achieving contractual results, driving continuous improvement, and maintaining strong client and vendor relationships.

The position requires a high school diploma and 5+ years in operations and client management, with local travel up to 25% as needed. The expected pay range is $80,000–$90,000 USD per year.