Lockbox Operations Leader — Payments & Processing

UMB Financial Corporation; Kansas City (MO); On-site; USD 68,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off

401(k) matching program

annual incentive pay

paid holidays

medical, dental, vision insurance

Job summary

UMB Financial Corporation's Lockbox Operations team in Kansas City seeks a dynamic leader to oversee day-to-day lockbox processing, customer service for internal and external clients, and ongoing initiatives within Bank Operations.

This on-site role requires hands-on management, staffing, coaching, and collaboration with IT and vendors to maintain equipment, ensure accuracy, meet SLAs, and uphold banking regulations.

Qualifications

• At least 5 years of experience in banking operations, ideally lockbox or payment processing.
• Previous management or team-lead experience in operations.
• Ability to communicate clearly with coworkers, managers, and business partners.

Responsibilities

• Manage the day-to-day operations of the day shift lockbox processing team, including mail extraction, check processing, image capture, and data entry.
• Monitor production volumes and quality metrics to ensure SLAs are consistently met.
• Coordinate staffing schedules, workflow assignments, and balancing daily volume fluctuations.
• Partner with internal IT departments and external vendors to maintain lockbox processing equipment.
• Lead a customer service team that handles internal and external client inquiries, exception item resolution, and payment research requests.
• Hire, train, and coach team members across both functions.
• Conduct regular one-on-ones and performance reviews.
• Identify cross training opportunities between teams and foster a culture of accountability, teamwork, and continuous improvement.
• Ensure adherence to banking regulations, audit requirements, and internal risk management policies.
• Maintain strict controls over check handling, cash items, and sensitive customer data.
• Support internal and external audits.
• Identify and escape any operational risks or gaps.
• Prepare and presently operational reports to senior leadership.
• Lead or support projects related to process automation and efficiency gains.

Skills

Experience in banking operations

Leadership/management

Clear communication

Detail-oriented

Analytical/problem solving

Job description

UMB Financial Corporation's Lockbox Operations team in Kansas City seeks a dynamic leader to oversee day-to-day lockbox processing, customer service for internal and external clients, and ongoing initiatives within Bank Operations.

This on-site role requires hands-on management, staffing, coaching, and collaboration with IT and vendors to maintain equipment, ensure accuracy, meet SLAs, and uphold banking regulations.