Local Tax Expert & Community Growth Advisor

Intuit, Inc.; Novi (MI); On-site; USD 32,000 - 56,000; Full time

Benefits offered by this job

401(k) Savings Plan with company match

Paid sick time

Employee Stock Purchase Plan

E&O Insurance provided by Intuit

Employee Assistance Program

Discounts on Intuit products including

Job summary

Intuit, Inc. is hiring TurboTax Local Service Experts to work on-site at a TurboTax location in the United States. You will provide hands-on tax advice, complete tax returns, and guide clients through complex scenarios with clear, everyday language.

You will also grow the local TurboTax client base, build relationships, and collaborate with a team of tax professionals to deliver end-to-end support while representing Intuit's mission of powering prosperity in the community.

Qualifications

• EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws preferred.
• Have an active Preparer Tax Identification Number (PTIN) as required by law to file taxes.
• Minimum of 3 years of paid experience filing 30 or more federal and state individual 1040 tax returns per tax season using professional tax preparation software.Familiarity with Circular 230
• Willing to upskill into additional service types or more complex work areas (e.g., bookkeeping, payroll, business tax advisory) with training provided by Intuit
• Must be comfortable working onsite at a TurboTax office location, primarily between the hours of 8:00 AM – 5:00 PM local time, Monday through Friday, for a minimum of 20 hours per week. Operating hours are subject to change and will likely scale up during periods of peak customer demand, such as tax season
• Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance training, proficiency‑based up‑skilling, cross‑training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time
• Must be willing to wear Intuit provided uniforms. Must be willing to use your name, picture for advertising on goggle.
• Interest in building a local and online social presence as a TurboTax Expert, creating accessible tax‑related content and resources for your community in accordance with Intuit’s policies
• Bilingual (English/Spanish) communication skills are a plus
• Experience in holistic tax advisory services beyond tax filing

Responsibilities

• Provide Tax Expertise: Give hands‑on tax advice and complete preparation services for TurboTax clients, handling simple to complex tax situations.
• Be a Proactive Community Ambassador: actively build and grow a new local customer base for TurboTax.
• Champion the Full Intuit Ecosystem: connect clients with Intuit solutions such as bookkeeping, payroll, financial planning, or Credit Karma.
• Build Relationships: develop long‑term trust and recurring client relationships.
• Deliver a Best in Class Customer Experience: ensure professional service and client satisfaction in person and via video tools.

Skills

Enrolled Agent

CPA

Practicing Attorney

PTIN holder

Tax preparation experience

Communication skills

Bilingual English/Spanish (plus)

CRM/tools familiarity

Tax advisory services

Education

PTIN holder

Tools

Tax preparation software

CRM tools

Job description

Intuit, Inc. is hiring TurboTax Local Service Experts to work on-site at a TurboTax location in the United States. You will provide hands-on tax advice, complete tax returns, and guide clients through complex scenarios with clear, everyday language.

You will also grow the local TurboTax client base, build relationships, and collaborate with a team of tax professionals to deliver end-to-end support while representing Intuit's mission of powering prosperity in the community.