Lobby Concierge & Guest Services Expert

Planned Companies; Washington (District of Columbia); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K with employer match

Job summary

Planned Companies is hiring Front Desk Associates and Doormen to greet tenants, guests and vendors, and to provide personalized experiences in a Washington, DC setting. The roles include scheduling reservations and planning on-site events, with a focus on exceptional customer service and local knowledge.

Positions are full-time (Friday–Monday, 3:00 PM–11:30 PM), pay rate is $21.00 per hour, and include responsibilities such as mail and access control, telephone etiquette, and lobby monitoring.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences.
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Customer service

Communication

Multitasking

Basic computer skills

Local attractions knowledge

Job description

Planned Companies is hiring Front Desk Associates and Doormen to greet tenants, guests and vendors, and to provide personalized experiences in a Washington, DC setting. The roles include scheduling reservations and planning on-site events, with a focus on exceptional customer service and local knowledge.

Positions are full-time (Friday–Monday, 3:00 PM–11:30 PM), pay rate is $21.00 per hour, and include responsibilities such as mail and access control, telephone etiquette, and lobby monitoring.