Night Shift Concierge & Guest Experience Lead

Planned Companies; Washington (District of Columbia); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Job summary

Planned Companies’ Concierge team in Washington D.C. seeks Front Desk Associates and Doormen to greet tenants, guests and vendors, and to ensure a welcoming, safe environment after hours.

Roles involve scheduling, event planning and assisting guests with local attractions, dining, and transportation, while maintaining mail and access control. Candidates should excel in customer service and be able to lift up to 50 lbs when needed.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Job description

Planned Companies’ Concierge team in Washington D.C. seeks Front Desk Associates and Doormen to greet tenants, guests and vendors, and to ensure a welcoming, safe environment after hours.

Roles involve scheduling, event planning and assisting guests with local attractions, dining, and transportation, while maintaining mail and access control. Candidates should excel in customer service and be able to lift up to 50 lbs when needed.