Night Concierge & Guest Services Associate

plannedcompanies; Washington (District of Columbia); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Job summary

Planned Companies is seeking Front Desk Associates and Doormen for our Washington, D.C. location. The role focuses on greeting tenants, guests and vendors, guiding them, and coordinating reservations and local referrals to create memorable experiences.

Responsibilities include managing mail and deliveries, answering calls, monitoring the lobby, and maintaining access and security. The position requires 3+ years in customer service and the ability to lift up to 50 lbs, with a night shift Tue-Sat

Qualifications

• 3+ years of customer service experience.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences depending on personalities, needs, and expectations.
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and help access local entertainment, dining, retail, events and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby, and maintain access cards.

Skills

Customer service

Communication

Multitasking

Time management

Guest services

Job description

Planned Companies is seeking Front Desk Associates and Doormen for our Washington, D.C. location. The role focuses on greeting tenants, guests and vendors, guiding them, and coordinating reservations and local referrals to create memorable experiences.

Responsibilities include managing mail and deliveries, answering calls, monitoring the lobby, and maintaining access and security. The position requires 3+ years in customer service and the ability to lift up to 50 lbs, with a night shift Tue-Sat