Front Desk Concierge — Guest Experience Pro

Concord Hospitality Enterprises; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 44,083,000 - 57,859,000; Full time

Benefits offered by this job

Competitive pay

Medical plans

401K retirement

Free hotel nights (7 nights)

Life insurance

Disability programs

Verizon discount

Education assistance

Job summary

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care team member in Pittsburgh. This role sits at the hub of our hotel, offering open availability and frequent guest interaction to ensure an exceptional stay.

You will provide courteous service, handle guest inquiries, and support nightly operations in a fast-paced environment. We offer strong benefits and a culture that values growth, training, and teamwork.

Qualifications

• Front Desk experience preferred but not required.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Skills

Front Desk experience

Job description

Concord Hospitality Enterprises is seeking a Front Desk & Guest Care team member in Pittsburgh. This role sits at the hub of our hotel, offering open availability and frequent guest interaction to ensure an exceptional stay.

You will provide courteous service, handle guest inquiries, and support nightly operations in a fast-paced environment. We offer strong benefits and a culture that values growth, training, and teamwork.