Lobby Concierge & Guest Experience Ambassador

Rapport Guest Services; New York (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Job summary

Rapport, a specialized division of FLIK Hospitality Group, seeks a Lobby Ambassador at KKR NYC to greet guests, manage front desk operations, and ensure a welcoming, secure lobby environment. You will coordinate visitor access, support event flow, and deliver outstanding service in a fast-paced venue.

The role emphasizes professionalism, reliability, and strong communication to create a positive guest experience and uphold brand standards across the facility.

Qualifications

• Front desk experience or guest services background.
• Ability to operate digital visitor systems and issue badges.
• Strong customer service and professional presentation.

Responsibilities

• Greet guests and employees, manage check-in/check-out, issue visitor badges, and enforce access control.
• Maintain a clean, organized, and professional lobby area at all times.

Skills

Warm demeanor

Interpersonal skills

Communication skills

Detail-oriented

Punctual and proactive

Job description

Rapport, a specialized division of FLIK Hospitality Group, seeks a Lobby Ambassador at KKR NYC to greet guests, manage front desk operations, and ensure a welcoming, secure lobby environment. You will coordinate visitor access, support event flow, and deliver outstanding service in a fast-paced venue.

The role emphasizes professionalism, reliability, and strong communication to create a positive guest experience and uphold brand standards across the facility.