Lobby Concierge & Guest Experience Ambassador

Compass Group USA; Pittsburgh (Allegheny County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Rapport, a division of FLIK Hospitality Group and member of Compass Group USA, is seeking a Lobby Ambassador for the BNY Pittsburgh site. You will welcome guests, assist with check-in, and help ensure a warm, secure, and memorable experience in the lobby and reception area.

You will act as a wayfinder, build relationships with clients and employees, memorize VIP profiles, and uphold service standards while coordinating with the Lobby Manager.

Responsibilities

• Greeting guests with enthusiasm and ensuring a memorable experience.
• Acting as way-finders and hospitality resources for all guests.
• Memorizing VIP profiles and welcoming VIP guests using service standards.
• Communicating effectively with team and passing on information to colleagues.

Job description

Rapport, a division of FLIK Hospitality Group and member of Compass Group USA, is seeking a Lobby Ambassador for the BNY Pittsburgh site. You will welcome guests, assist with check-in, and help ensure a warm, secure, and memorable experience in the lobby and reception area.

You will act as a wayfinder, build relationships with clients and employees, memorize VIP profiles, and uphold service standards while coordinating with the Lobby Manager.