Loaner Vehicle Concierge

Penske Automotive Group; Texas; On-site; USD 17,000 - 25,000; Full time

Job summary

BMW Austin is seeking a Loaner/Rental Agent to ensure courteous loaner and rental vehicles are checked out and returned in accordance with company, third party, and manufacturer policies. The role involves handling vehicle logistics, documenting maintenance, driving vehicles as needed, and providing friendly customer service.

You will also handle charges for damages or violations, maintain inventory, and complete required reports while complying with safety and confidentiality policies.

Qualifications

• Ability to use a computer and fleet management software.
• Excellent written and oral communication skills.
• Ability to safely drive both automatic and manual transmission vehicles.
• Strong attention to detail and high productivity.
• Ability to perform basic math and maintain accurate records.
• Ability to follow work rules and procedures.
• Ability to work independently and meet deadlines.
• Ability to interact well with diverse teams.

Responsibilities

• Check out and return loaner/ rental vehicles per policy.
• Arrange ready and returned vehicles in showroom, service, or designated areas.
• Document required maintenance and arrange repairs as needed.
• Drive vehicles to/from showroom or display areas.
• Greet customers professionally and provide courteous service.
• Charge customers for damages, tickets, tolls, or violations.
• Maintain inventory and complete daily/weekly/monthly reports.

Skills

Fleet management software

Communication skills

Vehicle operation (auto & manual)

Attention to detail

Math proficiency

Work rule compliance

Independent work

Team player

Education

High School diploma or equivalent

Associates degree preferred

Job description

BMW Austin is seeking a Loaner/Rental Agent to ensure courteous loaner and rental vehicles are checked out and returned in accordance with company, third party, and manufacturer policies. The role involves handling vehicle logistics, documenting maintenance, driving vehicles as needed, and providing friendly customer service.

You will also handle charges for damages or violations, maintain inventory, and complete required reports while complying with safety and confidentiality policies.