Customer Experience & Loaner Fleet Coordinator

Momentum Bmw; Virginia; In loco; USD 25.000 - 36.000; Tempo pieno

Descrizione del lavoro

Momentum Bmw in United States (Virginia) seeks a Loaner Services Coordinator to manage daily loaner vehicle operations, greet customers, and coordinate with Service Advisors. The role also handles payments, repairs closure, and record-keeping for fleet availability, ensuring a smooth customer experience.

Ideal candidates have excellent customer service, strong organization, and the ability to multitask in a fast-paced dealership environment.

Competenze

• Excellent customer service and communication skills.
• Strong organizational skills and ability to multitask.
• Comfortable handling multiple phone lines, scheduling systems and payment transactions.
• Detail-oriented, dependable and professional.
• Previous automotive dealership, customer service or administrative experience preferred.
• Ability to work collaboratively with Service Advisors and management.

Mansioni

• Manage the daily loaner vehicle process, including customer check-in, vehicle assignments, rental agreements and returns.
• Answer incoming Service Department calls and assist customers with scheduling appointments.
• Coordinate with Service Advisors to ensure a smooth customer experience.
• Process customer payments, close repair orders and handle cashiering responsibilities.
• Maintain accurate loaner vehicle records and assist with fleet availability.
• Greet customers professionally and provide assistance with service-related questions.
• Communicate effectively with customers and internal departments.
• Assist with additional administrative and service support duties as needed.
• Respond to customer needs in a timely and courteous manner.

Conoscenze

Excellent customer service

Strong organizational skills

Multitask in fast-paced environment

Phone line handling

Detail-oriented

Automotive dealership experience

Descrizione del lavoro

Momentum Bmw in United States (Virginia) seeks a Loaner Services Coordinator to manage daily loaner vehicle operations, greet customers, and coordinate with Service Advisors. The role also handles payments, repairs closure, and record-keeping for fleet availability, ensuring a smooth customer experience.

Ideal candidates have excellent customer service, strong organization, and the ability to multitask in a fast-paced dealership environment.