Loaner & Rental Concierge – Customer Experience

Penske Automotive Group, Inc.; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health care options (medical, dental,視

401k savings with company match

Career growth opportunities

Team-oriented culture

Award-winning workplace

Job summary

BMW Austin is looking for a knowledgeable and friendly Loaner Rental Agent to join our dealership team and deliver extraordinary customer experiences. You will ensure loaner and rental vehicles are checked out and returned properly, maintaining vehicle inventory and accuracy in documentation.

This role supports a fast-paced service culture within the Penske Automotive Group family. As part of a values-driven, diverse workplace, you will interact with customers daily, uphold manufacturer

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendly, enthusiastic, reliable with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work ethic in a fast-paced, results-driven environment.
• Prompt assistance to customers with courtesy, accuracy, and professionalism.

Responsibilities

• Check out and return loaner vehicles according to company policies and document any required maintenance.
• Maintain inventory to satisfy customer requests and ensure availability.
• Collaborate with other departments to deliver seamless service.
• Ensure customers are charged appropriately for any damage, moving violations, tickets, and tolls.

Skills

Customer service

Team player

Communication

Interpersonal skills

Organizational skills

Job description

BMW Austin is looking for a knowledgeable and friendly Loaner Rental Agent to join our dealership team and deliver extraordinary customer experiences. You will ensure loaner and rental vehicles are checked out and returned properly, maintaining vehicle inventory and accuracy in documentation.

This role supports a fast-paced service culture within the Penske Automotive Group family. As part of a values-driven, diverse workplace, you will interact with customers daily, uphold manufacturer