Loaner Car Experience Specialist

BMW of Austin; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401k match

Career growth

Team culture

Job summary

BMW of Austin is seeking a knowledgeable Loaner Rental Agent to join our dealership team and deliver extraordinary customer experiences. This role involves ensuring customers receive and return courtesy loaner and rental vehicles in accordance with company policies, and maintaining a high level of service throughout each interaction.

We offer a comprehensive benefits program and opportunities for growth within a Fortune 500 company, with a focus on integrity, professionalism, excellence, and

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive team-player attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced environment.
• Prompt assistance to customers with courtesy and professionalism.

Responsibilities

• Check out and return loaner vehicles according to company policies.
• Document maintenance for returned vehicles and any required maintenance.
• Maintain inventory to satisfy customer requests.
• Collaborate with other departments to ensure smooth customer service.

Skills

Customer service

Team player

Communication

Organizational skills

Work ethic

Job description

BMW of Austin is seeking a knowledgeable Loaner Rental Agent to join our dealership team and deliver extraordinary customer experiences. This role involves ensuring customers receive and return courtesy loaner and rental vehicles in accordance with company policies, and maintaining a high level of service throughout each interaction.

We offer a comprehensive benefits program and opportunities for growth within a Fortune 500 company, with a focus on integrity, professionalism, excellence, and