Loaner Rental Agent

BMW of Austin; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401k match

Career growth

Team culture

Job summary

BMW of Austin is seeking a knowledgeable Loaner Rental Agent to join our dealership team and deliver extraordinary customer experiences. This role involves ensuring customers receive and return courtesy loaner and rental vehicles in accordance with company policies, and maintaining a high level of service throughout each interaction.

We offer a comprehensive benefits program and opportunities for growth within a Fortune 500 company, with a focus on integrity, professionalism, excellence, and

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive team-player attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced environment.
• Prompt assistance to customers with courtesy and professionalism.

Responsibilities

• Check out and return loaner vehicles according to company policies.
• Document maintenance for returned vehicles and any required maintenance.
• Maintain inventory to satisfy customer requests.
• Collaborate with other departments to ensure smooth customer service.

Skills

Customer service

Team player

Communication

Organizational skills

Work ethic

Job description

BMW of Austin is looking for a knowledgeable and friendly Loaner Rental Agent to join our dealership team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our customers every day. As a Loaner Rental Agent, you are responsible for maintaining customer satisfaction and ensuring the customers receive and return courtesy loaner and rental vehicles in accordance with company, third party, and manufacturer policies.

What We Have To Offer

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."\
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

What We Are Looking For

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt assistance to customers with courtesy, accuracy, and professionalism.

What You Can Bring To The Table

• Commitment: Ensure our customers have a world-class service experience, greet customers in a professional and friendly manner, and assists in maintaining inventory to satisfy customer requests.
• Service: Ensures loaner vehicles are checked out and returned according to company policies and documents any required maintenance for returned vehicles.
• Collaboration: Establishes and maintains good working relationships with other departments.
• Technical Expertise: Files documentation with insurance or state/federal agency, and ensures that customers are charged appropriately for any damage, moving violations, tickets and tolls.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.