Loaner Rental Agent

Penske Automotive Group, Inc.; Austin (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health care options (medical, dental,視

401k savings with company match

Career growth opportunities

Team-oriented culture

Award-winning workplace

Job summary

BMW Austin is looking for a knowledgeable and friendly Loaner Rental Agent to join our dealership team and deliver extraordinary customer experiences. You will ensure loaner and rental vehicles are checked out and returned properly, maintaining vehicle inventory and accuracy in documentation.

This role supports a fast-paced service culture within the Penske Automotive Group family. As part of a values-driven, diverse workplace, you will interact with customers daily, uphold manufacturer

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendly, enthusiastic, reliable with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work ethic in a fast-paced, results-driven environment.
• Prompt assistance to customers with courtesy, accuracy, and professionalism.

Responsibilities

• Check out and return loaner vehicles according to company policies and document any required maintenance.
• Maintain inventory to satisfy customer requests and ensure availability.
• Collaborate with other departments to deliver seamless service.
• Ensure customers are charged appropriately for any damage, moving violations, tickets, and tolls.

Skills

Customer service

Team player

Communication

Interpersonal skills

Organizational skills

Job description

BMW of Austin is looking for a knowledgeable and friendly Loaner Rental Agent to join our dealership team and deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our customers every day. As a Loaner Rental Agent, you are responsible for maintaining customer satisfaction and ensuring the customers receive and return courtesy loaner and rental vehicles in accordance with company, third party, and manufacturer policies.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt assistance to customers with courtesy, accuracy, and professionalism.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class service experience, greet customers in a professional and friendly manner, and assists in maintaining inventory to satisfy customer requests.
• Service: Ensures loaner vehicles are checked out and returned according to company policies and documents any required maintenance for returned vehicles.
• Collaboration: Establishes and maintains good working relationships with other departments.
• Technical Expertise: Files documentation with insurance or state/federal agency, and ensures that customers are charged appropriately for any damage, moving violations, tickets and tolls.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Req Number: 38226

Position Code: 742806

Type: Full-time

Dealership: BMW Austin

Location Address: 7011 McNeil Drive

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.