Loaner & Rental Concierge — Elevate Customer Experience

Penske Automotive; Round Rock (TX); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Career growth

Training

Team culture

Job summary

Round Rock Toyota is seeking a knowledgeable and friendly Loaner Rental Agent to join our dealership team and deliver extraordinary customer experiences.

As a Loaner Rental Agent, you will check out and return loaner vehicles per policy, document maintenance, greet customers professionally, and work with other departments to ensure satisfaction. This full-time position is part of Penske Automotive Group, offering comprehensive benefits and a values-driven, team-oriented culture.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt assistance to customers with courtesy, accuracy, and professionalism.

Responsibilities

• Greet customers professionally and provide world-class service.
• Check out and return loaner vehicles per policy; document any required maintenance.
• Maintain inventory to satisfy customer requests and ensure availability.
• Coordinate with other departments to ensure a smooth customer experience.

Job description

Round Rock Toyota is seeking a knowledgeable and friendly Loaner Rental Agent to join our dealership team and deliver extraordinary customer experiences.

As a Loaner Rental Agent, you will check out and return loaner vehicles per policy, document maintenance, greet customers professionally, and work with other departments to ensure satisfaction. This full-time position is part of Penske Automotive Group, offering comprehensive benefits and a values-driven, team-oriented culture.