Loan Car Experience Coordinator

Fletcher Jones Automotive Group; Santa Monica (CA); Sur place; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Paid sick time

Paid vacation

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Résumé du poste

BMW of Santa Monica is seeking a detail‑oriented Loan Desk Coordinator to support the Service Department with loaner vehicle operations and guest service. You will manage reservations, check-outs, returns, and vehicle readiness to ensure minimal wait times for customers.

The role requires strong organization, excellent communication, and attention to vehicle condition and documentation. Competitive benefits are provided by Fletcher Jones Automotive Group.

Qualifications

• Strong organizational skills in fast-paced environment.
• Excellent customer service and communication.
• Attention to detail in agreements, docs and fleet records.
• Ability to anticipate scheduling or availability issues and communicate changes.

Responsabilités

• Coordinate daily loaner vehicle reservations, assignments, check-outs, returns, and availability to support Service Department operations.
• Ensure loan car agreements, insurance information, required documentation, and signatures are accurate before releasing vehicles.
• Explain loan car policies, return requirements, fuel or charging expectations, and customer responsibilities with professional guest service.
• Inspect and document vehicle condition at check-out and return, reporting damage or issues promptly.
• Coordinate with Porters and dealership personnel to ensure loaner vehicles are clean, fueled/charged, and ready for customers.
• Monitor reservations, expected returns, extensions, vehicle locations, and fleet availability to minimize wait times.
• Process returned vehicles and completed agreements, update status, and coordinate maintenance or repairs.

Description du poste

BMW of Santa Monica is seeking a detail‑oriented Loan Desk Coordinator to support the Service Department with loaner vehicle operations and guest service. You will manage reservations, check-outs, returns, and vehicle readiness to ensure minimal wait times for customers.

The role requires strong organization, excellent communication, and attention to vehicle condition and documentation. Competitive benefits are provided by Fletcher Jones Automotive Group.