Loaner Desk Agent — Service Drive Specialist

Lithia & Driveway; Sterling (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Subaru of Sterling is seeking Loaner Desk Agents/Service BDC to support our Service department. This full-time position requires Saturday availability and reports to the Service Manager.

You will handle loaner check-in/check-out, assess vehicle condition, and ensure efficient workflow on the service drive. No experience is required, but candidates should be customer-focused, possess strong communication skills, and be proficient with CRM and computer use.

Qualifications

• High School graduate or equivalent
• 18 years or older
• Drug-free workplace
• Equal employment opportunity

Responsibilities

• Assure proper check in/check out of loaner vehicles upon client departure/return.
• Assess loaners for mileage, damage, fuel level and overall cleanliness.
• Remind clients to remove all personal belongings including, garage door openers, etc.
• Assure loaner check in/check out process is operating with maximum efficiency with a consistent flow throughout the service drive.
• Assist Loaner Agent in the preparation of new loaner vehicle units and the retirement of expired units.

Skills

Customer-focused

Strong communication

Follow-up

Lead conversion

Organization

Computer skills

Tools

CRM software

Job description

Subaru of Sterling is seeking Loaner Desk Agents/Service BDC to support our Service department. This full-time position requires Saturday availability and reports to the Service Manager.

You will handle loaner check-in/check-out, assess vehicle condition, and ensure efficient workflow on the service drive. No experience is required, but candidates should be customer-focused, possess strong communication skills, and be proficient with CRM and computer use.