Rental Agent

Lithia & Driveway; Sterling (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Subaru of Sterling is seeking Loaner Desk Agents/Service BDC to support our Service department. This full-time position requires Saturday availability and reports to the Service Manager.

You will handle loaner check-in/check-out, assess vehicle condition, and ensure efficient workflow on the service drive. No experience is required, but candidates should be customer-focused, possess strong communication skills, and be proficient with CRM and computer use.

Qualifications

• High School graduate or equivalent
• 18 years or older
• Drug-free workplace
• Equal employment opportunity

Responsibilities

• Assure proper check in/check out of loaner vehicles upon client departure/return.
• Assess loaners for mileage, damage, fuel level and overall cleanliness.
• Remind clients to remove all personal belongings including, garage door openers, etc.
• Assure loaner check in/check out process is operating with maximum efficiency with a consistent flow throughout the service drive.
• Assist Loaner Agent in the preparation of new loaner vehicle units and the retirement of expired units.

Skills

Customer-focused

Strong communication

Follow-up

Lead conversion

Organization

Computer skills

Tools

CRM software

Job description

Dealership:

L0823 Subaru of Sterling

Subaru of Sterling

Subaru of Sterling is Looking for Loaner Desk Agents/ Service BDC to support our Service department!

• Pay: $20 to $22 Hourly

• Schedule: Full-time; Saturday availability is required.

Reports to Service Manager

Why Join Our Team?

At Subaru of Sterling , we believe in promoting from within and investing in our people. You'll receive hands-on training, mentorship from experienced technicians, and opportunities for growth in a fast-paced, team-oriented environment.

What You’ll Do

• Assure proper check in/check out of loaner vehicles upon client departure/return.

• Assess loaners for excessive mileage, damage, fuel level and overall cleanliness.

• Remind clients to remove all personal belongings including, garage door openers, etc.

• Assure loaner check in/check out process is operating with maximum efficiency with a consistent flow throughout the service drive.

• Assist Loaner Agent in the preparation of new loaner vehicle units and the retirement of expired units.

What You’ll Bring

• No experience needed

• Customer-focused

• Outstanding follow up

• Convert internet leads to appointment/sales

• Strong communication skills -verbal and written

• Excellent computer skills including CRM proficiency

• Highly organized with attention to detail

Total Rewards

The hourly for this position is $20 to $22. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.