Loaner Desk Agents/ Service BDC

Subaru of Sterling; Sterling (VA); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Health plan

Paid holidays

Disability insurance

Life insurance

401(k)

ESOP

Learning center

Vehicle discounts

Wellness program

Job summary

Subaru of Sterling is seeking a full-time Loaner Services Assistant to manage loaner vehicle check-in and check-out with a focus on efficiency and customer care. This role supports the Service department and reports to the Service Manager.

The position requires no prior experience, but emphasizes customer service, strong communication, and CRM proficiency. Weekend availability is required to ensure smooth service drive operations and interdepartmental coordination.

Qualifications

• No experience required.
• Customer-focused attitude and strong follow-up skills.
• Ability to convert internet leads to appointments and sales.
• Excellent verbal and written communication skills.
• Strong computer skills including CRM proficiency.
• Highly organized with attention to detail.

Responsibilities

• Assure proper check in/check out of loaner vehicles upon client departure/return.
• Assess loaners for mileage, damage, fuel level and cleanliness.
• Remind clients to remove personal belongings.
• Ensure loaner check in/out process is efficient with a smooth flow.
• Assist Loaner Agent in preparing new loaner vehicles and retiring expired units.

Skills

Customer-focused

Outstanding follow up

Convert internet leads to appointment

Strong communication skills

CRM proficiency

Highly organized

No experience needed

Education

High School diploma

Tools

CRM software

Job description

Pay: $20 to $22 Hourly Schedule: Full-time; Saturday availability is required. Reports to Service Manager

Why Join Our Team?

At Subaru of Sterling , we believe in promoting from within and investing in our people. You'll receive hands-on training, mentorship from experienced technicians, and opportunities for growth in a fast-paced, team-oriented environment.

What You'll Do

• Assure proper check in/check out of loaner vehicles upon client departure/return.
• Assess loaners for excessive mileage, damage, fuel level and overall cleanliness.
• Remind clients to remove all personal belongings including, garage door openers, etc.
• Assure loaner check in/check out process is operating with maximum efficiency with a consistent flow throughout the service drive.
• Assist Loaner Agent in the preparation of new loaner vehicle units and the retirement of expired units.

What You'll Bring

• No experience needed
• Customer-focused
• Outstanding follow up
• Convert internet leads to appointment/sales
• Strong communication skills –verbal and written
• Excellent computer skills including CRM proficiency
• Highly organized with attention to detail

Total Rewards

The hourly for this position is $20 to $22. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required.

We are a drug-free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!