Loan & Tax Services Specialist (Sales & Collections)

World Acceptance Corporation of Alabama; Auburn (AL); Presencial; USD 22 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401(k) with company match

Paid holidays

Vacation time

Volunteer time

Free mental health support

Resumo da oferta

World Acceptance Corporation in Auburn, AL is seeking a Financial Services Representative to drive loan sales, assist customers with tax services, and manage collections. You will handle high-volume outbound calls, meet with customers in person, and help borrowers apply for loans and related products.

This frontline role requires strong communication, resilience in tough conversations, and the ability to balance sales with regulatory compliance.

Qualificações

• High school diploma or equivalent required.
• Valid driver's license and reliable transportation.
• Ability to obtain insurance licensing.
• Experience in sales, customer service, collections, or account management with measurable results.
• Experience handling high-volume calls and difficult conversations.

Responsabilidades

• Drive and close loan sales by taking applications, explaining terms, and asking for the business.
• Conduct substantial daily outbound outreach for collections, tax services, and new business generation.
• Manage delinquent accounts by securing payments and setting payment arrangements.
• Prepare individual tax returns, gather and review required documentation, and assist customers with tax questions.
• Assist customers in person with loan applications, tax preparation services, payments, and issue resolution.
• Process payments, account updates, tax documentation, and document all activity in company systems.
• Maintain accurate and compliant records, including timely credit denial letters and required tax documentation.
• Handle and balance cash, and complete required bank runs to deliver deposits.
• Follow company policies, procedures, and regulatory requirements.

Conhecimentos

Sales

Customer service

Collections

Communication

Organization

Problem-solving

Data entry

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

World Acceptance Corporation in Auburn, AL is seeking a Financial Services Representative to drive loan sales, assist customers with tax services, and manage collections. You will handle high-volume outbound calls, meet with customers in person, and help borrowers apply for loans and related products.

This frontline role requires strong communication, resilience in tough conversations, and the ability to balance sales with regulatory compliance.